Privacy Policy
Last updated: 24 February 2026
This Privacy Policy describes how ErgoMeister (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website (the “Site”).
We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Personal Information We Collect
a) Device Information
When you visit the Site, we automatically collect certain information about your device, including:
- Web browser type
- IP address
- Time zone
- Cookies installed on your device
- Pages or products viewed
- Referral sources (websites or search terms)
- Interaction data (how you browse and use the Site)
We refer to this automatically collected data as “Device Information.”
We collect Device Information using:
- Cookies – Data files placed on your device that often include an anonymous unique identifier.
- Log files – Track actions on the Site and collect data such as IP address, browser type, ISP, referring/exit pages, and timestamps.
- Web beacons, tags, and pixels – Electronic files used to record browsing behavior.
You may disable cookies through your browser settings at any time.
b) Order Information
When you make or attempt to make a purchase through the Site, we collect:
- Name
- Billing address
- Shipping address
- Payment details (processed securely through our payment providers)
- Email address
- Phone number
We refer to this information as “Order Information.”
When we refer to “Personal Information” in this Privacy Policy, we mean both Device Information and Order Information.
2. How We Use Your Personal Information
We use your Order Information to:
- Process and fulfill your orders
- Process payments securely
- Arrange shipping
- Provide invoices and order confirmations
- Communicate with you regarding your order
- Detect and prevent fraud
With your consent, we may also use your information to send you marketing communications about our products and services.
We use Device Information to:
- Screen for potential fraud or security risks
- Improve and optimize our website
- Analyze customer browsing behavior
- Measure the effectiveness of marketing campaigns
3. Sharing Your Personal Information
We only share your Personal Information with trusted third parties necessary to operate our business, including:
- Shopify, which powers our online store
- Payment providers to securely process transactions
- Shipping providers to deliver your order
- Analytics providers such as Google Analytics
These service providers process your data only as necessary and in accordance with applicable data protection laws.
We may also disclose your information if required to comply with legal obligations or to protect our legal rights.
4. International Data Transfers
As our store operates online, your information may be transferred outside of the European Economic Area (EEA), including to Canada or the United States. Where this occurs, we ensure appropriate safeguards are in place in accordance with GDPR requirements.
5. Your Rights (EU Residents)
If you are a resident of the European Union, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Request data portability
- Withdraw consent at any time
To exercise your rights, please contact us at:
6. Data Retention
We retain Order Information for our records and legal obligations unless and until you request its deletion, provided that we are not legally required to retain it.
7. Behavioral Advertising
We may use your Personal Information to provide relevant advertisements or marketing communications.
You can opt out of targeted advertising through your browser settings or advertising preference tools.
8. Do Not Track
Please note that we do not modify our data collection practices in response to “Do Not Track” signals from your browser.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. The latest version will always be posted on this page.
10. Contact Us
If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact us at:
Email: support@ergomeister.com
In today’s world of long work hours, screen time, and daily stress, neck pain has become increasingly common. That’s why we focus on developing innovative products such as neck massagers and ergonomically shaped pillows designed to promote relaxation, improve posture, and support natural alignment.
Our products combine:
- Premium materials for lasting comfort
- Ergonomic design for optimal support
- Modern technology for effective muscle relief
- Practical use at home, in the office, or on the go
At ErgoMeister, we are uncompromising in our pursuit of quality, performance, and lasting well-being. Every product we create is engineered to deliver measurable relief and meaningful results, empowering you to move freely, feel stronger, and live at your absolute best.